We understand your business and take care of your specific needs by implementing comprehensive language access solutions. We are designed to work with clients who understand and wish to avoid the operational and reputational risks associated with translation, interpretation, and localization services that disregard the linguistic and cultural particularities of each regional audience.

Banking and finance

With more than 15 years of experience in consumer, wholesale and private equity, our principals have a unique understanding of high-level transactions in banking and finance. We not only understand what regulators are looking for in financial transactions; we have been involved in the translation and production of some of the most relevant financial policy changes happening today. Our translation and interpreting solutions give these organizations the ability to connect lending programs to a wider audience.

CASE STUDIES


Banking and finance
Problem

The credit union was experiencing challenges in reaching out and selling to the Spanish-speaking business community.

Sloution

With our background in consumer banking, we proposed conducting a study to various stakeholders to include bilingual credit union employees, bilingual customers, and prospects to understand the core of the problem.

Result

We found that the bank was deploying machine translations and some stakeholders found various terms, when translated by a machine, are offensive. We recommended pulling out the machine translation, and we deployed professional translation services with a qualitative testing component. This allowed us to test some terms and validate the perception of the message. This improved the ability of the credit union to recruit diverse loan officers and show measurable growth in DDA deposit and mortgage products.

We are a firm specializing in language access solutions that offers comprehensive, fast, and effective assistance in more than 60 languages, including sign language, to respond to our clients' needs, and supported by our vast experience in multilingual services and multicultural marketing.

View all of our case studies

© Copyright 2018 by ACSI TRANSLATIONS. All Rights Reserved.