Health insurance can be difficult to understand, and the number of plans, overwhelming. ACSI’s translation, interpretation and localization services help improve communication between customers and companies through: language/cultural consulting, document translation, in-person or remote interpreting solutions, Video Remote Interpreting and Over-the-Phone Interpreting. If health insurance customers cannot fully understand their current plan, options, prevention, diagnoses and/or treatment options, this may lead to further complications and higher costs. Health insurance is especially a luxury for immigrants, and if language access is unavailable to aid in decision-making, the possibility for renewals decreases. Assuring customers of stringent compliances, such as the Health Insurance Portability and Accountability Act (HIPAA), ACSI secures customers’ information and understands the seriousness of safe communication.